REFUNDS & EXCHANGES
We are happy to process a return or exchange for you for any product you purchase from us, provided you fulfill the following criteria. The product in question must:
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Have seen no use or damage
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Be returned with its original packaging & tags
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Be accompanied with proof of purchase (in the form of a receipt or bank statement)
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Be returned within 30 days of purchase
*All returns or exchanges must be assessed & processed in person at one of our gym locations.
WARRANTY POLICY
If a product you purchased from us contains a manufacturing fault, we would be happy to assess this for you and either replace, credit or refund as desired (if a claim deemed to be legitimate). In order to process any warranty claim we require the following:
- The faulty product to be assessed
- Proof of purchase (in the form of a receipt or bank statement)
- Identification (in the form of a driver’s license, passport or Australian state and territory issued identity photo card)
It is important to note that normal ‘wear and tear’ is not considered a manufacturing fault. A manufacturing fault would be considered as any problem that prevents a product from performing as intended by the manufacturer.
WEBSITE T&Cs
Website Terms and Conditions of Use
1. Acceptance of Terms
a. By accessing and using the Portside Boulders website, you agree to comply with and be bound by these terms and conditions.
2. Privacy Policy
a. Please refer to our Privacy Policy for information regarding how we collect, use, and protect your personal information when using our website.
3. Intellectual Property
a. All content on this website, including but not limited to text, images, logos, trademarks, and graphics, is the intellectual property of Portside Boulders and is protected by copyright laws.
b. You may not use, reproduce, or distribute any content from this website without prior written permission from Portside Boulders.
4. User Conduct
a. You agree to use this website for lawful purposes only.
b. You are prohibited from engaging in any conduct that could damage, impair, or disrupt the website’s functionality or interfere with other users’ access.
5. Links to Third-Party Websites
a. This website may contain links to third-party websites. Portside Boulders is not responsible for the content or practices of these websites.
6. Limitation of Liability
a. Portside Boulders is not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of this website or any content herein.
7. Disclaimer
a. This website is provided “as is” and “as available.” Portside Boulders makes no representations or warranties regarding the accuracy, completeness, or reliability of any information or content on this website.
8. Jurisdiction and Governing Law
a. These terms and conditions are governed by the laws of Western Australia, and you agree to submit to the exclusive jurisdiction of the courts of Western Australia.
9. Changes to Terms and Conditions
a. Portside Boulders reserves the right to update or modify these terms and conditions at any time without notice. Your continued use of the website after such changes will constitute your acceptance of the new terms.
10. Contact Information
a. For questions or concerns related to these terms and conditions, please contact us via our contact form on the website.
11. Entire Agreement
a. These terms and conditions, along with our Privacy Policy, constitute the entire agreement between you and Portside Boulders regarding your use of this website.
PRIVACY POLICY
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Account Information: If you create an account with us, we collect login credentials and account preferences.
- Payment Information: If you make payments on our website, we may collect payment card details or other payment information.
- Usage Information: Information about your interactions with our website, such as IP address, browser type, pages visited, and the date and time of access.
- Communications: Information you provide when contacting us, such as emails, feedback, or other correspondence.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To provide and maintain our website and services.
- To process and complete transactions.
- To respond to your inquiries and provide customer support.
- To send you updates, newsletters, and marketing communications (if you opt in).
- To personalize your experience on our website.
- To improve our website’s functionality and user experience.
- To comply with legal obligations and protect our rights and interests.
4. Sharing Your Information
We may share your personal information with third parties under the following circumstances:
- With service providers and partners who assist us in operating our website and providing services.
- With legal authorities to comply with legal obligations or protect our rights.
- In connection with the sale, merger, or transfer of all or part of our business.
5. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the security of your information.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect usage information and enhance your experience on our website. You can manage your cookie preferences through your browser settings.
7. Your Choices
You have the right to:
- Access and review your personal information.
- Correct inaccuracies in your personal information.
- Delete your personal information (subject to legal and operational requirements).
- Opt out of marketing communications.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or store personal information from children under 13 without parental consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, and the updated version will be effective from the date of posting.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us on our contact form on the website.
GIFT CARD T&C’s
- Gift cards expire 3 years from the date of purchase.
- This gift card can be used ay any Portside Boulders venue and can be redeemed for any goods or services we provide.
- The purchase amount will be deducted from the gift card amount, and any remaining value can be used at a later date.
- This card must be presented at time of purchase.
- This card cannot be returned, refunded or redeemed as cash.