General Guidelines

• Permission Required: All media and filming activities (especially on professional equipment) must receive prior written approval from the Portside Media Team. This includes photography, video recording, interviews, and live streaming. We do not allow filming for external business advertising purposes unless it is approved and performed by the Portside Boulders Media Team.
• Notification: All members and staff must be informed of scheduled media activities in advance to ensure their comfort and privacy.
• Respect Privacy: Filming should not capture individuals without their explicit consent. Legally, Portside Boulders cannot give consent on behalf of our customers. Signage should be placed in areas where filming is occurring to notify gym users.
• No Disruption: Media activities should not disrupt gym operations or member activities. Filming should occur during designated times and areas agreed upon by the Media Team.

4. Safety and Equipment Use

• Equipment Guidelines: All equipment must be safe and not pose any risk to gym users. Tripods and lighting should be securely set up to avoid tripping hazards.
• Personal Conduct: Media personnel must adhere to all gym safety protocols and respect the personal space of members and staff.

5. Content Review

• Content Approval: Portside Boulders reserves the right to review and approve any content featuring the gym prior to its release. This includes ensuring that the content aligns with our brand values and does not misrepresent the gym.
• Attribution: If content is used for promotional purposes, proper attribution to Portside Boulders must be provided.

6. Special Events

• Event Filming: For special events (competitions, community events), additional guidelines will be established to manage media coverage effectively. Event organizers should work closely with management to coordinate.

7. Non-compliance
Failure to comply with this policy may result in revocation of media privileges.

8. Policy Review
This policy will be reviewed annually and updated as necessary to ensure compliance with current laws and best practices.

9. Contact Information
For inquiries or to request permission for media and filming activities, please contact:

Portside Boulders Media Team

media@portsideboulders.com.au

We love having your pets visit Portside! For the safety and comfort of all of our visitors, we just ask that you follow a few rules.

1. All pets must be on a standard-sized lead at all times - one lead per dog!
2. Pets may only be tied to provided points in the facility, and must not be tied to any furniture.
3. Pets must stay off the matting and furniture, and must not enter the gym area.
4. Be aware that other dogs may be in the gym - if your pooch is uneasy around other pups, it may be better to leave them at home.
5. It is your responsibility to clean up any mess left by your pet.

Please remember that having your pet in the facility is a privilege - we do our best to accommodate for
this, and ask for owners to comply with our policy to allow this access to continue. We reserve the right to go beyond these rules in necessary situations.

We are happy to process a return or exchange for you for any product you purchase from us, provided you fulfill the following criteria. The product in question must:

• Have seen no use or damage
• Be returned with its original packaging & tags
• Be accompanied with proof of purchase (in the form of a receipt or bank statement)
• Be returned within 30 days of purchase

*All returns or exchanges must be assessed & processed in person at one of our gym locations.

If a product you purchased from us contains a manufacturing fault, we would be happy to assess this for you and either replace, credit or refund as desired (if a claim deemed to be legitimate). In order to process any warranty claim we require the following:

• The faulty product to be assessed
• Proof of purchase (in the form of a receipt or bank statement)
• Identification (in the form of a driver's license, passport or Australian state and territory issued identity photo card)

It is important to note that normal 'wear and tear' is not considered a manufacturing fault.

A manufacturing fault would be considered as any problem that prevents a product from performing as intended by the manufacturer.

1. Gift cards expire 3 years from the date of purchase.

2. This gift card can be used ay any Portside Boulders venue and can be redeemed for any goods or services we provide.
3. The purchase amount will be deducted from the gift card amount, and any remaining value can be used at a later date.
4. This card must be presented at time of purchase.
5. This card cannot be returned, refunded or redeemed as cash.

All online items are FINAL SALE and we cannot accept returns unless there is a manufacturing fault. Please note we will only process return requests that have been purchased ONLINE via the below process.

It is important to note that normal ‘wear and tear’ is not considered a manufacturing fault. A manufacturing fault is considered any problem that prevents a product from performing as intended by the manufacturer.

For us to assess a manufacturing fault, the product must:

• Have seen no use or damage
• Still have it’s original packaging and tags
• Be accompanied with proof of purchase (in the form of an order email from us or bank statement).
• Have a returns request raised within 14 days of receiving the order

How to submit an online returns request:

• Submit your request within 14 days of receiving your order to onlinereturns@portsideboulders.com.au
• Title: Returns Request:
• Include a detailed description of what the fault is and how it came to be
• Attach photos of the fault from different angles and close up

1. Youth aged 16-18 do NOT require a supervisor to climb with us.

2. Once someone is 18+ they will be able to supervise others, but they must not be climbing at the same time.

3. One adult may not be responsible for more than 2 youth (15 and under).

4. Before climbing, participants under 18 must have their waiver signed by a parent or legal guardian.

5. Anyone supervising youth will need to be inducted and have a waiver completed with Portside.

   You can now apply for an exemption to our supervision policies for children aged 14 and older who are currently enrolled in our Youth Programs. If successful they would be able to climb without a supervisor.

   We will base our decision on these applications on the behaviour, attitude, and sense of responsibility of the youth during classes.

   Finally, climbing unsupervised is a privilege. If the application is granted but exempt youth exhibit unsafe behaviour, they will risk losing this privilege. Any Portside staff member reserves the right to revoke an exemption if unsafe behaviour is observed.

   If you would like to begin an application you can do so here.

1. 4 – 10 years old – NO group bookings allowed – we suggest that you check out our Pebbles or Youth program.
   
2. For youth aged 11-15 years of age ONLY. Bookings are not accepted for groups including children below 11 years of age.
3. Groups of 5 children or more MUST request a booking ahead of time using the form.
4. All Youth Group Bookings include mandatory coach(es) to assist adult supervisors in maintaining a safe environment.
5. Strict policy: One (1) adult supervisor for every two (2) children climbing.
6. Our facilities are not suitable for kids birthday parties and we do not allow them at Portside.

WE WILL REFUSE ENTRY TO YOUR GROUP IF:

• You arrive without prior notice.
• You arrive without receiving a confirmation email of your booking.
• You do not have the correct number of adult supervisors per number of children.
• You are hosting a birthday party.
• Your group includes participants below 11 years of age.

1. Group Bookings are for ages 16 years and over.
2. We require at least 7 days to process group booking requests.
3. You will receive a call or email back from our relevant team to confirm dates and further details.
4. We do NOT accept bookings for parties of any kind.

WE WILL REFUSE ENTRY TO YOUR GROUP IF:

1. You arrive without prior notice.
2. You arrive without receiving a confirmation email of your booking.
3. You do not have the correct number of adult supervisors per number of children.
4. You are hosting a birthday party.
5. Your group includes participants below 11 years of age.

CHILDREN (11-15 years)

1. Groups of 5 children or more MUST request a booking ahead of time.
2. All Youth Group Bookings include mandatory coach(es) to assist adult supervisors in maintaining a safe environment.
3. Bookings are not accepted for groups including children below 11 years of age.
4. Strict policy: one (1) adult supervisor for every two (2) children climbing.
5. Our facilities are not suitable for kids birthday parties and we do not allow them at Portside.

PRIVATE STUDIO CLASS BOOKINGS

1. Flat fee of $200 per class.
2. Private Studio Class booking participants must be 16 years of age and over.
3. ONLY at Willetton and O'Connor. Must not clash with an existing class time.

• 4 – 10 years old – NO group bookings allowed – we suggest that you check out our Pebbles or Youth program.
  
• For youth aged 11-15 years of age ONLY. Bookings are not accepted for groups including children below 11 years of age.

• Groups of 5 children or more MUST request a booking ahead of time using the form.

• All Youth Group Bookings include mandatory coach(es) to assist adult supervisors in maintaining a safe environment.

• Strict policy: One (1) adult supervisor for every two (2) children climbing.

• Our facilities are not suitable for kids birthday parties and we do not allow them at Portside.

WE WILL REFUSE ENTRY TO YOUR GROUP IF:

• You arrive without prior notice.
• You arrive without receiving a confirmation email of your booking.
• You do not have the correct number of adult supervisors per number of children.
• You are hosting a birthday party.
• Your group includes participants below 11 years of age.

1. Introduction

Portside Boulders ("we," "our," or "us") operates the website located at "www.portsideboulders.com.au". This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and any related services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: If you create an account with us, we collect login credentials and account preferences.
• Payment Information: If you make payments on our website, we may collect payment card details or other payment information.
• Usage Information: Information about your interactions with our website, such as IP address, browser type, pages visited, and the date and time of access.
• Communications: Information you provide when contacting us, such as emails, feedback, or other correspondence.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and maintain our website and services.
• To process and complete transactions.
• To respond to your inquiries and provide customer support.
• To send you updates, newsletters, and marketing communications (if you opt in).
• To personalize your experience on our website.
• To improve our website's functionality and user experience.
• To comply with legal obligations and protect our rights and interests.

4. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

• With service providers and partners who assist us in operating our website and providing services.
• With legal authorities to comply with legal obligations or protect our rights.
• In connection with the sale, merger, or transfer of all or part of our business.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage information and enhance your experience on our website. You can manage your cookie preferences through your browser settings.

7. Your Choices

You have the right to:

• Access and review your personal information.
• Correct inaccuracies in your personal information.
• Delete your personal information (subject to legal and operational requirements).
• Opt out of marketing communications.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or store personal information from children under 13 without parental consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, and the updated version will be effective from the date of posting.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us on our contact form on the website.

Website Terms and Conditions of Use

1. Acceptance of Terms

a. By accessing and using the Portside Boulders website, you agree to comply with and be bound by these terms and conditions.

2. Privacy Policy

a. Please refer to our Privacy Policy for information regarding how we collect, use, and protect your personal information when using our website.

3. Intellectual Property

a. All content on this website, including but not limited to text, images, logos, trademarks, and graphics, is the intellectual property of Portside Boulders and is protected by copyright laws.

b. You may not use, reproduce, or distribute any content from this website without prior written permission from Portside Boulders.

4. User Conduct

a. You agree to use this website for lawful purposes only.

b. You are prohibited from engaging in any conduct that could damage, impair, or disrupt the website's functionality or interfere with other users' access.

5. Links to Third-Party Websites

a. This website may contain links to third-party websites. Portside Boulders is not responsible for the content or practices of these websites.

6. Limitation of Liability

a. Portside Boulders is not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of this website or any content herein.

7. Disclaimer

a. This website is provided "as is" and "as available." Portside Boulders makes no representations or warranties regarding the accuracy, completeness, or reliability of any information or content on this website.

8. Jurisdiction and Governing Law

a. These terms and conditions are governed by the laws of Western Australia, and you agree to submit to the exclusive jurisdiction of the courts of Western Australia.

9. Changes to Terms and Conditions

a. Portside Boulders reserves the right to update or modify these terms and conditions at any time without notice. Your continued use of the website after such changes will constitute your acceptance of the new terms.

10. Contact Information

a. For questions or concerns related to these terms and conditions, please contact us via our contact form on the website.

11. Entire Agreement

a. These terms and conditions, along with our Privacy Policy, constitute the entire agreement between you and Portside Boulders regarding your use of this website.